Privacy

1. Introduction

Welcome to Custom Leads ("we," "us," or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services (the "Service").

By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

We may collect personal and non-personal information from users in a variety of ways, including:

2.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, and mailing address when you register for the Service or communicate with us.
• Account Information: Username, password, and other credentials necessary to create and maintain your account.
• Payment Information: Credit card details or other payment information when you make a reservation payment or purchase services.
• Communication Data: Records of your correspondence with us, including customer support inquiries.

2.2 Information Collected Automatically

• Usage Data: Information about your interaction with the Service, such as pages or features accessed, the time and date of your visits, and other diagnostic data.
• Device Information: Details about the device you use to access the Service, including IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and store certain information. For more details, see our Cookie Policy.

2.3 Information from Third Parties

• Google User Data: If you connect your Google account with our Service, we may collect data from Google Workspace APIs to provide the intended functionality of our services.

3. How We Use Your Information

We process your information for various purposes based on legitimate business interests, contractual necessity, compliance with legal obligations, and/or your consent.

3.1 To Provide and Improve Our Services

• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Service Delivery: To generate customized leads, provide sales assistance, and enhance customer engagement.
• Service Improvement: To analyze usage patterns and preferences to improve our Service's functionality and user experience.

3.2 To Communicate with You

• Marketing Communications: To send you promotional materials, offers, and newsletters. You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the emails or by contacting us at support@customleads.ai.
• Administrative Communications: To send you important information regarding the Service, such as updates, security alerts, and changes to our terms and policies.

3.3 To Process Transactions

• Payment Processing: To process reservation payments and any other purchases made through the Service.
• Order Fulfillment: To manage and fulfill your orders, returns, and exchanges.

3.4 To Solicit Feedback

• User Testimonials: We may request feedback or testimonials to improve our services and for promotional purposes. With your consent, we may publish your testimonial along with your name. If you wish to update or delete your testimonial, please contact us at support@customleads.ai.

3.5 To Protect Our Services

• Security Measures: To monitor and prevent fraudulent activities, unauthorized access, and other illegal activities.
• Policy Enforcement: To enforce our Terms of Service and other policies for business, legal, and contractual purposes.

3.6 For Legal Compliance

• Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• Risk Management: To investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to the safety of any person.

3.7 For Other Business Purposes

• Data Analysis: To analyze data for trends and statistics to enhance our business operations.
• Research and Development: To develop new products, services, features, and functionality.
• Aggregated Data: To use aggregated or de-identified information for any purpose, provided it does not identify individual users.

4. How We Share Your Information

We only share your personal information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

4.1 With Service Providers

We may share your personal information with third-party service providers who perform services on our behalf, such as:

• Payment Processors: To securely process transactions (e.g., Stripe).
• Cloud Storage Providers: For data storage and management.
• Analytics Providers: To analyze usage of the Service.
• Customer Support Tools: To assist in customer service interactions.

4.2 With Affiliates

We may share your information with our affiliates, in which case we will require them to honor this Privacy Policy.

4.3 For Legal Reasons

We may disclose your information when legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.4 Business Transfers

We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.5 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

7. Your Rights and Choices

7.1 Access, Correction, and Deletion

You have the right to access, correct, or delete your personal information. You can do this by logging into your account settings or contacting us at support@customleads.ai.

7.2 Opt-Out of Marketing Communications

You may opt out of receiving promotional emails by following the unsubscribe link or contacting us. Please note that you may still receive administrative messages.

7.3 Do Not Track Signals

Our Service does not respond to Do Not Track ("DNT") signals. Currently, no uniform technology standard for recognizing and implementing DNT signals has been finalized.

7.4 California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. To exercise these rights, please contact us at support@customleads.ai.

7.5 European Economic Area (EEA) Residents

If you are located in the EEA, you have certain data protection rights under the General Data Protection Regulation (GDPR). To exercise these rights, please contact us at support@customleads.ai.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Third-Party Links

Our Service may contain links to other websites not operated by us. We have no control over and assume no responsibility for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an "Effective Date" at the top of this Privacy Policy. We recommend reviewing this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@customleads.ai
• Address: 1007 N Orange St. 4th Floor Suite #2746, Wilmington, Delaware 19801, United States

13. Use of Google User Data

We assure our users that Google user data is not used for developing, improving, or training artificial intelligence (AI) and machine learning (ML) models.

• No AI/ML Training: Google user data is not utilized for creating or enhancing generalized AI/ML models.
• Google Workspace APIs: We do not employ Google Workspace APIs to contribute to the development of generalized or non-personalized AI/ML models.
• Third-Party AI Tools: Any transfer of Google user data to third-party AI tools is strictly for the intended functionality of our services and not for creating or training generalized AI/ML models.

14. Data Protection Officer

For any data protection queries, please contact our Data Protection Officer at:

• Email: dpo@customleads.ai

15. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us improve our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our Service may not function properly without cookies.

16. Data Storage and Processing

We store and process your data using secure cloud services. We ensure that appropriate security measures are in place to protect your information against unauthorized access, alteration, disclosure, or destruction.

17. Data Sharing with Third Parties

We may share your data with the following third parties:

• Service Providers: For service delivery, including hosting, payment processing, and customer support.
• Analytics Partners: To understand how our Service is used and to improve it.
• Legal and Compliance: When required by law or to protect our rights and the safety of others.

We do not sell your personal information to third parties.

18. Security Measures

We employ administrative, technical, and physical security measures to protect your personal information. These measures include encryption, firewalls, secure socket layer technology (SSL), and regular security assessments.

19. Data Breach Notification

In the event of a data breach that may pose a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

20. Consent Withdrawal

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. To withdraw your consent, please contact us at support@customleads.ai.

21. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of [Your Country], without regard to its conflict of laws provisions.

22. Complaints

If you believe we have violated your privacy rights, please contact us so we can address your concerns. If you are located in the EEA, you have the right to lodge a complaint with your local data protection authority.

23. How We Use Your Information

We use the personal information we collect for various purposes, including:

23.1 To Provide and Improve Our Services

• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Service Delivery: To generate customized leads, provide sales assistance, and enhance customer engagement.
• Service Improvement: To analyze usage patterns and preferences to improve our Service's functionality and user experience.

23.2 To Communicate with You

• Marketing Communications: To send you promotional materials, offers, and newsletters. You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the emails or by contacting us at support@customleads.ai.
• Administrative Communications: To send you important information regarding the Service, such as updates, security alerts, and changes to our terms and policies.

23.3 To Process Transactions

• Payment Processing: To process reservation payments and any other purchases made through the Service.
• Order Fulfillment: To manage and fulfill your orders, returns, and exchanges.

23.4 To Solicit Feedback

• User Testimonials: We may request feedback or testimonials to improve our services and for promotional purposes. With your consent, we may publish your testimonial along with your name. If you wish to update or delete your testimonial, please contact us at support@customleads.ai.

23.5 To Protect Our Services

• Security Measures: To monitor and prevent fraudulent activities, unauthorized access, and other illegal activities.
• Policy Enforcement: To enforce our Terms of Service and other policies for business, legal, and contractual purposes.

23.6 For Legal Compliance

• Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• Risk Management: To investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to the safety of any person.

23.7 For Other Business Purposes

• Data Analysis: To analyze data for trends and statistics to enhance our business operations.
• Research and Development: To develop new products, services, features, and functionality.
• Aggregated Data: To use aggregated or de-identified information for any purpose, provided it does not identify individual users.

24. Data Deletion

At any time, you can request the deletion of your account. Upon your request, we will deactivate your account and delete your personal data within 30 days, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or other legal requirements).

25. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Right of Access: To request access to the personal information we hold about you.
• Right to Rectification: To request correction of inaccurate personal information.
• Right to Erasure: To request deletion of your personal information.
• Right to Restrict Processing: To request limitation of processing your personal information.
• Right to Data Portability: To request a copy of your personal information in a structured, commonly used format.
• Right to Object: To object to the processing of your personal information.
• Right to Not Be Subject to Automated Decision-Making: To request not to be subject to decisions based solely on automated processing.

To exercise these rights, please contact us at support@customleads.ai. We may need to verify your identity before fulfilling your request. We will consider and act upon any request in accordance with applicable data protection laws.

26. Do Not Track Signals

Most web browsers and some mobile operating systems include a Do Not Track ("DNT") feature or setting. As no uniform technology standard for recognizing and implementing DNT signals has been finalized, we do not currently respond to DNT signals.

27. Data Controller

Custom Leads is the data controller responsible for your personal information.

28. Updates to This Policy

Yes, we will update this policy as necessary to stay compliant with relevant laws. The updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you by prominently posting a notice of such changes or by directly sending you a notification.

Contact Information

If you have any questions or comments about this policy, you can contact us at:

• Email: support@customleads.ai
• Address: 1007 N Orange St. 4th Floor Suite #2746, Wilmington, Delaware 19801, United States

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